Technical Support Specialist

  • Portland, OR
  • Full Time
  • Product
  • Experienced

About Opal

At Opal, we believe enterprise software should be beautiful, simple and designed for the job at hand. The Opal platform empowers marketing teams to collaborate within a dedicated environment to plan, visualize and deploy campaigns across all marketing channels, reducing complexity and aligning teams for better marketing results.

Our team is deeply invested in building a culture that promotes design thinking, collaboration and a passion for excellence. We work together as a team to revolutionize the modern marketing organization.

We are looking for a Technical Support Specialist who is eager to learn new skills, shows attention to detail, and offer a positive customer support experience with every interaction. The ideal candidate has the ability to transform challenges into opportunities and delight our users

What you’ll do:

  • Provide B2B technical support to some of the largest brands in the world
  • Perform technical troubleshooting to get to the bottom of user issues
  • File bug reports and follow assigned issues to resolution, keeping the customer in the loop at all times
  • Contribute to our customer knowledge base and internal technical documentation
  • Provide responsive, caring support for our users
  • Work closely with our Customer Success and Product teams to ensure customer success
  • Rotate evening and weekend support

What you’ll bring:

  • 1+ years experience working on a technical support team, troubleshooting complex technical issues via email and phone
  • Communication skills to break complex answers down into simple ones
  • Creative, inquisitive and curious approach partnering with your team and customers
  • A knack for the details with an “everything matters” approach
  • Comfort and agility using technology and digital collaboration tools - you’re happy working in G Suite, Salesforce, Slack, and other internal collaboration tools
  • Capacity to accept constructive feedback and learn from it
  • Commitment to proactive collaboration and accountability - you are prepared, informed, and ready to go
  • Value-focused mindset - you see every touchpoint as a chance to create a positive experience for the customer and your team
  • A cool head to manage multiple tasks - this is a fast-paced environment and you’ll need to be open to change while staying on top of things
  • Committed to providing the best user experience above all else
  • Demonstrated ability to work effectively with individuals from diverse communities and cultures

Opal employees enjoy a range of benefits, some of which include:

  • Competitive compensation and stock options
  • Company paid Health, Dental, and Vision benefits, including Disability and Life Insurance
  • Flexible Paid Time Off and Paid Holidays
  • Paid Maternity/Parental Leave
  • Flexible Spending Accounts (FSA) - Medical, Dependent Care, Transit, Commuter
  • 401(k) and Roth retirement plans
  • Company-sponsored outreach & activity programs
  • A beautiful office space with plenty of snacks, Stumptown coffee, and friendly coworkers

Opal is an equal-opportunity employer and committed to creating an inclusive and diverse environment.  We believe a diverse workplace promotes innovation and enhances decision making. We encourage applications from all qualified candidates and will consider all applicants without regard to race, color, religion, gender identity or expression, national origin, sexual orientation, disability, age, or veteran status.

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